Cancellation & Refunds Policy

Last updated: December 2024

1. Our Commitment to You

At BotBuddy Customer Analytics, we believe in complete customer satisfaction. We offer one of the most flexible cancellation and refund policies in the SaaS industry. You can cancel your subscription at any time, for any reason, with no questions asked.

2. Cancellation Policy - Cancel Anytime

You have complete freedom to cancel your BotBuddy subscription:

No Questions Asked: Cancel for any reason without explanation or justification
Instant Cancellation: Your subscription can be cancelled immediately from your account dashboard
No Cancellation Fees: Zero fees or penalties for cancelling your subscription
No Minimum Commitment: No long-term contracts or minimum subscription periods
Easy Process: Simple one-click cancellation process

3. Refund Policy - 100% Money Back Guarantee

We offer a comprehensive refund policy designed to protect your investment:

Full Refund Available: Get 100% of your money back, no questions asked
No Time Restrictions: Request a refund at any point during your subscription
Instant Processing: Refunds are processed within 24-48 hours of request
Multiple Refund Options: Choose between account credit or original payment method
Pro-rated Refunds: Receive refunds for unused portions of your subscription

4. How to Cancel Your Subscription

Cancelling your BotBuddy subscription is simple and straightforward:

Account Dashboard: Log into your BotBuddy account and navigate to billing settings
One-Click Cancel: Click the "Cancel Subscription" button
Confirmation: Confirm your cancellation in the popup dialog
Immediate Effect: Your subscription is cancelled instantly
Email Confirmation: Receive confirmation email within minutes

5. How to Request a Refund

Getting your money back is just as easy as cancelling:

Contact Support: Email us at botbuddyteam@gmail.com or call +91 9669664421
Simple Request: Just say "I'd like a refund" - no explanation needed
Quick Processing: We process refunds within 24-48 hours
Multiple Methods: Refund to original payment method or account credit
Full Transparency: Receive detailed refund confirmation and timeline

6. Refund Processing Timeline

We understand that time is valuable, so we process refunds quickly:

Request Processing: 1-2 hours during business hours
Payment Processing: 24-48 hours for credit card refunds
Bank Transfers: 3-5 business days for bank account refunds
Account Credits: Instant processing for account credit refunds
Confirmation: Email notification when refund is processed

7. What Happens After Cancellation

After cancelling your subscription, here's what you can expect:

Immediate Access: Continue using BotBuddy until the end of your billing period
Data Export: Export all your analytics data before access expires
Grace Period: 30-day grace period to reactivate your account
Data Retention: Your data is securely stored for 90 days after cancellation
Easy Reactivation: Reactivate anytime with one click

8. Special Circumstances

We understand that sometimes things don't work out as planned:

Technical Issues: Full refund if you experience technical problems
Feature Changes: Refund if we remove features you rely on
Service Interruption: Pro-rated refunds for any service downtime
Billing Errors: Immediate refund for any billing mistakes on our part
Dissatisfaction: Full refund if you're not satisfied with our service

9. No Questions Asked Policy

We truly mean it when we say 'no questions asked':

No Interrogation: We won't ask why you're cancelling or requesting a refund
No Retention Attempts: No pressure to stay or special offers to convince you
No Surveys: No exit surveys or feedback forms required
No Conditions: No conditions or requirements for refunds
Respectful Process: We respect your decision and make it easy to leave

10. Account Credit Option

If you prefer, we can provide account credits instead of refunds:

Instant Credit: Account credits are applied immediately
Flexible Use: Use credits for future BotBuddy subscriptions
No Expiration: Credits never expire
Transferable: Credits can be transferred to other accounts
Partial Use: Use credits for partial subscriptions or upgrades

11. Our Promise to You

We promise to make the cancellation and refund process as simple and painless as possible:

No Hassle: Simple, straightforward process with no complications
Fast Processing: Quick turnaround times for all requests
Full Transparency: Clear communication about refund status and timeline
Customer Service: Friendly, helpful support throughout the process
Your Satisfaction: Our goal is your complete satisfaction, even if you choose to leave

12. Contact Us for Refunds

Ready to request a refund or have questions about our policy? We're here to help:

Email: botbuddyteam@gmail.com
Phone: +91 9669664421
Address: West Bengal, India
Response Time: We respond to all refund requests within 2 hours
Business Hours: 24/7 support for refund requests

13. Changes to This Policy

We may update this Cancellation & Refunds Policy from time to time. Any changes will be communicated to you via email and will be posted on this page. We will never make changes that are less favorable to you without your explicit consent.

14. Your Rights

You have the right to:

Cancel Anytime: Cancel your subscription at any time without penalty
Request Refunds: Request a refund at any time during your subscription
Export Data: Export all your data before cancellation
Fair Treatment: Be treated with respect and courtesy throughout the process
Clear Communication: Receive clear, honest communication about all policies