Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to BotBuddy Customer Analytics ('we,' 'our,' or 'us'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and related services (collectively, the 'Service'). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us when you register for an account, use our Service, or contact us for support. This may include:

  • Name and contact information
  • Shopify store information
  • Account credentials
  • Communication preferences

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

  • Shopify store data (customer information, order data, product data)
  • Usage analytics and performance metrics
  • Device information and IP addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process and analyze your Shopify store data to generate insights
  • Improve, personalize, and expand our Service
  • Communicate with you about updates, support, and marketing
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety, or that of our users
  • With trusted service providers who assist us in operating our Service (under strict confidentiality agreements)
  • In connection with a business transfer, merger, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you uninstall our app, we will delete your data within 30 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at botbuddyteam@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service integrates with Shopify and other third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: botbuddyteam@gmail.com
  • Address: West Bengal, India
  • Phone: +91 9669664421