Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using BotBuddy Customer Analytics ('the Service'), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

BotBuddy Customer Analytics is a Shopify app that provides customer analytics, segmentation, and marketing insights for e-commerce businesses. The Service includes data analysis, reporting, and integration with Shopify stores.

3. User Accounts

To use our Service, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any unlawful or prohibited purpose
  • Interfere with the proper functioning of the Service

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as outlined in our Privacy Policy. We are committed to protecting your data and maintaining your privacy.

6. Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days' notice to existing customers.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by BotBuddy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

9. Limitation of Liability

To the maximum extent permitted by law, BotBuddy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: botbuddyteam@gmail.com
  • Address: West Bengal, India
  • Phone: +91 9669664421